Question 1

Can I return my item?

Accepted Answer

Items that are personalised or made to specific requirements are excluded from the Distance Selling Regulations and are non returnable.  However, if we have made an error or if the item is faulty then we will, of course, rectify this.  Please inform us as soon as possible if there is an issue with your item and we will resolve the problem for you.

We reserve the right to cancel your order at any time and issue a full refund.    Thank you

Question 2

How can I leave a review

Accepted Answer

We hope you are happy with your product(s).   It's easy and much appreciated :). Just  a comment in the "comments box" ( below the products on our home page).         Thanks in advance for sharing your opinion.

Question 3

How can I pay for my order?

Accepted Answer

We accept payments through PayPal and/or Credit & Debit Card. Every order is covered by PayPal buyer protection!      Thank you

Question 4

Free postage?

Accepted Answer

Free postage on every order above £99.        Thank you

Question 5

When my item will be posted?

Accepted Answer

Production Time 1-3  Working Days Usually dispatched within 24 hours   Plaese note that any varnished item needs to be fully dry before dispatch. It usually takes not more than 72 hours.   Thank you.

Question 6

Can I return my item?

Accepted Answer

Items that are personalised or made to specific requirements are excluded from the Distance Selling Regulations and are non returnable.  However, if we have made an error or if the item is faulty then we will, of course, rectify this.  Please inform us as soon as possible if there is an issue with your item and we will resolve the problem for you.

We reserve the right to cancel your order at any time and issue a full refund.    Thank you

Question 7

Why should I buy from Flame Bespoke Gifts?

Accepted Answer

Lovely question :) but it's better to ask our more than 1000 happy customers...

FAQ

Flame Bespoke Gifts