Question 1

Can I return my item?

Accepted Answer

Items that are personalised or made to specific requirements are excluded from the Distance Selling Regulations and are non returnable. However, if we have made an error or if the item is faulty then we will, of course, rectify this. Please inform us as soon as possible if there is an issue with your item and we will resolve the problem for you.We reserve the right to cancel your order at any time and issue a full refund. Thank you.

Question 2

How can I leave a review

Accepted Answer

We hope you are happy with your product(s).  It's easy and much appreciated. Just a comment in the "comments box" ( below the products on our home page). Thank you for your feedback and sharing your opinion.

Question 3

How can I pay for my order?

Accepted Answer

We accept payments through PayPal and/or Credit & Debit Card. Every order is covered by PayPal buyer protection.

Question 4

Free postage?

Accepted Answer

Free postage on every order above £99.

Question 5

When my item will be posted?

Accepted Answer

Production Time 1-3  Working Days
Usually dispatched within 24 hours
Please note that any varnished item needs to be fully dry before dispatch. It usually takes not more than 72 hours. Thank you.

Question 6

Can I return my item?

Accepted Answer

Items that are personalised or made to specific requirements are excluded from the Distance Selling Regulations and are non returnable. However, if we have made an error or if the item is faulty then we will, of course, rectify this. Please inform us as soon as possible if there is an issue with your item and we will resolve the problem for you. We reserve the right to cancel your order at any time and issue a full refund. Thank you.

Question 7

Why should I buy from Flame Bespoke Gifts?

Accepted Answer

Lovely question :) but it's better to ask our more than 10,000 happy customers...

FAQ

Frequently asked questions

Can I return my item?

How can I leave a review

How can I pay for my order?

Free postage?

When my item will be posted?

Can I return my item?

Why should I buy from Flame Bespoke Gifts?