Frequently asked questions

Can I return my item?


Items that are personalised or made to specific requirements are excluded from the Distance Selling Regulations and are non returnable.

However, if we have made an error or if the item is faulty then we will, of course, rectify this.

Please inform us as soon as possible if there is an issue with your item and we will resolve the problem for you.

We reserve the right to cancel your order at any time and issue a full refund.

Thank you




How can I leave a review


We hope you are happy with your product(s). It's easy and much appreciated :). Just a comment in the "comments box" ( below the products on our home page). Thanks in advance for sharing your opinion.




How can I pay for my order?


We accept payments through PayPal and/or Credit & Debit Card. Every order is covered by PayPal buyer protection! Thank you




Free postage?


Free postage on every order above £99. Thank you




When my item will be posted?


Production Time 1-3 Working Days Usually dispatched within 24 hours Plaese note that any varnished item needs to be fully dry before dispatch. It usually takes not more than 72 hours. Thank you.




Can I return my item?


Items that are personalised or made to specific requirements are excluded from the Distance Selling Regulations and are non returnable.

However, if we have made an error or if the item is faulty then we will, of course, rectify this.

Please inform us as soon as possible if there is an issue with your item and we will resolve the problem for you.

We reserve the right to cancel your order at any time and issue a full refund.

Thank you




Why should I buy from Flame Bespoke Gifts?


Lovely question :) but it's better to ask our more than 1000 happy customers...





FAQ

Flame Bespoke Gifts

London, Staines

UK, TW18 4HU

T:   07944 454227

E:  plamenok1@gmail.com

© 2018 by Flame@

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